Class Cancellation Policy 
• Cancellation: If your course includes live tutoring sessions, and you need to cancel or reschedule a session, please notify us in advance. Failing to do so may result in the loss of your scheduled session time.

• Preparedness: To ensure a successful class experience, it is essential to have the necessary equipment and materials, including a working internet connection. Failure to come to class prepared could result in a loss of class time.

Refunds
• Please be aware that once access to the online course has been granted, refunds will not be issued.
 
Customer Support
• If you have any concerns or are unsatisfied with your purchase for any reason, please email us at learning@skilledworker.com, and we will make every effort to assist you.